FAQ

Shipping

Most of our products need 7 working days to be ready for delivery. After that, the shipment might require up to 4 working days.

It is possible to have the merchandise delivered at the billing address, but the client can also specify a second address for shipping. Both addresses can be inserted within the checkout process as well as in the own account settings.

We ship to the following countries:

  • Worldwide

For shipments outside the above listed countries, please contact us writing an email at  info@musik-plaschke.it.

Payment methods

Following payment options are available at the moment:

  • PayPal credit

  • Credit card (processed by PayPal)

  • Bank transfer

The payment option has no impact on the total amount due. Please, keep in mind that your bank might charge you additionally with transfer and exchange fees (for further information to this regard, please contact your bank).

Should you opt for the bank transfer, the total amount due has to be transferred to the bank account coordinates below, specifying your full name in the payment object. As soon as the amount has been delivered to our bank account your order will be processed.

Account owner: Plaschke Instruments der Alex und Manuel Plaschke
Bank name: Sparkasse Algund
IBAN: IT38 P060 4558 4600 0000 5002224
SWIFT-BIC: CRBZIT2B022

Returns and refunds

If the merchandise you have bough was defect already at delivery, or the wrong product have been delivered, or you changed your mind and don't want those products anymore, then you have 14 days to request a refund. Within further 14 days from your request we will refund you the money with a request to send us the goods back. We will refund only the price of the product and not the shipping costs.

Together with your purchased products or at together with the order confirmation email you should have received our terms and conditions (either in printed or digital form). There you will find all necessary information for your refund and return request. Should you have any further questions, you can contact us by writing an email to info@musik-plaschke.it.